Mediation: Resolving Conflict in the Workplace
Mediation seems to be everywhere these days. Everyone’s heard of it, but not everyone understands it; and according to latest CIPD research, too few HR professionals are making use of it.
Mediation is a non-adversarial way of resolving difficulties in the workplace. The mediator is an impartial third party. What makes them different is that they are trained in mediation and they don’t take sides. They help the disputing parties to have an open and honest dialogue and secure a mutually acceptable outcome, a win/win outcome. Mediation is different, it’s about collaborating rather than blaming, and it gets results. Here are a few benefits that mediation delivers.
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