Energy Expertise From Firums Energy
Manufacturing firms across Northern Ireland that switch to firmus energy natural gas can access unique energy market data. This helps equip local industrial companies with global energy market knowledge to help plan fuel purchasing and manage consumption requirements. Experienced firmus energy key account manager, Michael Anderson, has been employed by firmus energy for almost four years and works with some of Northern Ireland’s best-known commercial enterprises. He comments: “firmus distributes a monthly Energy Index to our commercial customers, which outlines the external factors that affect the cost of energy. It is compiled by our energy analysts within our parent company, Bord Gáis, who are buying for over 900,000 customers across the island. The Index can be particularly useful for energy buyers in larger firms who are purchasing large volumes of gas in advance, as the report also offers some predictions as to how the market may trend into the future.
“We have also simplified our existing online billing and management tools for our business customers which are excellent instruments to see, at any point, gas consumption figures, current and historic. These can even be tracked on a multi-site basis, particularly useful for a business-wide energy picture. “In total across Northern Ireland, firmus energy has more than 60,000 customers, which comprises a mix of industrial and commercial businesses, SMEs, private and public sector organisations as well as domestic consumers. All of our larger commercial customers have access to end to end energy services, a partnership with Siemens Ireland offering solutions that reduce energy usage and cost. In addition, we have bi-annual customer energy briefings, gas price forecasting reports, online account management and the experience of our dedicated gas trading function, the largest in Ireland. Access to all of these services is available via Key Account Managers who will liaise with customers regularly to inform them of any changes in the market so that companies can react accordingly.” firmus energy has around 90 direct employees in Northern Ireland and estimates that it has created or supports between 600 – 700 jobs in the local economy through specialist third party contractors including McNicholas Construction, Advanced Metering and Siemens Ireland. In addition, the company uses the services of approximately 50-60 individuals for installation schemes and energy efficiency improvements through organisations such as Bryson Energy, Energy Savings Trust, Carbon Trust, Northern Ireland Housing Executive and National Energy Action. Michael adds: “As firmus energy comes under the Bord Gáis umbrella, we have the experience and the internal expertise to offer our customers more than simply cost-effective fuel. In 2011, the Bord Gáis group’s revenue was circa. €1.6 billion from its retail and distribution businesses as well as its portfolio of conventional and renewable power generation assets that are currently being further developed. This includes wind power generation and tidal energy in locations across Northern Ireland.
“Our approach to our own business is that we live out our brand values of ‘clarity, empathy and integrity’ on a daily basis and are determined to ‘do things right – first time and every time’. “We pride ourselves on our high level of customer service and according to the latest Consumer Council complaints’ report, firmus energy has maintained the highest level of customer service of any regulated energy company in Northern Ireland and we are working hard to keep it this way!” To find out more about firmus energy’s unique business customer offering, please contact 08456 080088 or visit www.firmusenergy.co.uk.